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2SistersAviary.com
Customer Service Center
| Welcome to 2SistersAviary.com
Customer Service Center. In an effort to make your
visit the most pleasant possible, we have put together
answers to the most common questions. If you can think
of a question that should be added, please let us know. |
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About
2SistersAviary.com:
| 2SistersAviary.com
is an online store which sells feed, supplies and
nutritional supplements
for your bird. Since we are also an aviary,
we use the products that we sell, so we can guarantee
they are the best based on first hand
experience. Your SATISFACTION is of the utmost
importance to us! Each satisfied customer
tells a friend and the friend tells a friend and so on
and so on ...
Contact information:
2SistersAviary.com
Marge Morrell, owner
1935 Long Pond Dr.
Longwood, Fl. 32779
407-310-9446
FAX 425-944-0700
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Guarantee:
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2SistersAviary.com always strives to have the best, freshest
products on hand. If for some reason you are not satisfied,
please return the product to
the address listed above for a refund (excluding shipping). If
there is a defect or nearing expiration date, return the product to
the address above for a free replacement (no additional shipping
charge).
International Orders:
Customs
Your packages may be subject to import duties
and taxes, which are levied once a shipment
reaches your country. These additional charges
must be borne by you; we have no control over
these charges and cannot predict what they may
be. Customs policies vary widely from country to
country; you should contact your local customs
office for further information.
Additionally, when ordering from
2SistersAviary.com, you are considered the
importer of record and must comply with all laws
and regulations of the country in which you are
receiving the goods.
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Delivery
time
When you choose the U.S Postal International
Express Mail Service (only one available) it
will give you the estimated delivery time to
your country. Once the package arrives in
your country we have no control over the time it
will take to be delivered to your address.
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Insurance
Please note: For your protection, all orders
will be tracked and insured through the U.S.
Post Office Express Mail service up to the first
($100.00) dollars. An additional charge will be
added to your credit card if additional
insurance is necessary. If your country can not
be insured you assume full responsibility for
the order. No refunds will be granted if
the shipment/package does not arrive to your
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Avian Stock:
While most of our birds are purchased in person at shows, on
occasion we may ship.
We will guarantee the safe and healthy arrival
of these birds, but all sales
are final on pickup or delivery.
Any problems should be reported immediately to the number listed
above.
Deceased birds must be saved and refrigerated for
necropsy at our discretion.
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How to Shop in Our Store|:
Once your order is received, an
immediate confirmation of the order is sent,
which includes the total cost with
shipping. This confirmation will be sent to the
email address listed in the original order.
Every effort will be made to ship you order in a
timely manner. If there is a delay or a
product is out of stock we will notify you
promptly.
Payment can then be made by
credit card, by check or through
PayPal.
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| Note: The first
time you use PayPal there is a brief
registration. This is the only time you will
need to submit this information to be able to
make or receive payments online via your email
address. |
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Shipping:
| We normally ship US Postal Priority. If you would prefer UPS
Ground, UPS 3 Day, UPS 2nd Day, UPS Next Day and US Parcel
Post, just indicate this in the comments of your order.
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Copy Rights:
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images in our store are copyrighted by 2SistersAviary.com or the manufacturer.
Please do not copy an image and place it on your web site. It is
illegal. Plus, it isn't fair to us or the talented artists that
display their work on our site. All
rights are reserved on the 2SistersAviary name and logo. Other
product and company names mentioned herein may be the trademarks of
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